Pertanggungjawaban Terhadap Kerugian Yang Dialami Para Pengguna Jasa Pos Berdasarkan Undang-undang No. 38 Tahun 2009 Pada PT. Pos Indonesia (Persero) Cabang Kota Pekanbaru

Owina, Wielza (2021) Pertanggungjawaban Terhadap Kerugian Yang Dialami Para Pengguna Jasa Pos Berdasarkan Undang-undang No. 38 Tahun 2009 Pada PT. Pos Indonesia (Persero) Cabang Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

PT. Post is a company engaged in shipping services. In connection with this, the authors want to know in full about the implementation of the responsibilities of PT. Pos Indonesia (Persero) Pekanbaru City Branch against the losses experienced by service users is then analyzed using the applicable laws and regulations, namely Law Number 38 of 2009 concerning Pos. Based on the above background, the problems discussed in this study are how the responsibility for the delivery of postal packages at the Pekanbaru Post Office based on Law Number 38 of 2009 and what are the inhibiting factors found in the accountability of sending postal packages at the Pekanbaru Post Office. This type of research is included in the observastional research group by means of a survey. review and discuss the object of research from a legal perspective: primary data is obtained from the case approach and from the side of the Laws and Regulations, secondary data is obtained by reviewing the literature. The nature of this research is descriptive analytical research, namely to provide a clear picture of the analysis of responsibility for losses experienced by service users, especially in the Pekanbaru area. Based on the results of the research the authors analyzed all, then described them in writing. After being described by this method, the conclusions obtained are as follows: The responsibility carried out by PT Pos Indonesia (Persero) Pekanbaru City Branch is by way of compensation. Then the inhibiting factor experienced by PT Pos Indonesia (Persero) Pekanbaru City Branch, namely, the lack of accuracy of the counter officers in ensuring the entire address of the recipient of the shipment, wrong channeling in the sorting of PT. Pos Kota Pekanbaru: 1. Follow up consumer complaints, and 2. Provide compensation. In fact, the compensation given to consumers who experience damage and delays below that stipulated by the laws and regulations.PT. The post in this case has violated the provisions of Article 12 and Article 19 of the UUPK.

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