Peran Lurah Dalam Meningkatkan Pelayanan Masyrakat Di Kecamatan Mandau

Dianto, M.arief (2021) Peran Lurah Dalam Meningkatkan Pelayanan Masyrakat Di Kecamatan Mandau. Other thesis, Universitas Islam Riau.

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Abstract

​Kelurahan is the work area of ​​the lurah as the district apparatus which is under the sub-district and is responsible to the sub-district head. The Kelurahan has the task and function of carrying out the government authority delegated by the Camat and carrying out other government duties in accordance with the provisions of the applicable legislation. In order to carry out the function of service to the community, the village government is led by the head of the village or also known as the Lurah. In Law no. 32 of 2004 concerning Regional Government confirms that the kelurahan is a sub-district apparatus led by the Lurah. One of the tasks of the Lurah is to carry out its function, namely to coordinate community service activities and carry out other tasks ​The problems in this thesis are: How is the role of the village head in improving community service in Pematang Pudu Village? and What are the obstacles to the role of the Lurah in Improving public service in Pematang Pudu Village? ​The method used in this research is a survey, which is a study that is directly carried out to the research location to conduct an observation. As for the source of data in this study is primary data, data obtained from respondents by conducting interviews. ​The results of the study stated that the role of the Lurah in improving community services in Pematang Pudu Village includes policies that encourage community participation, direction, guidance, supervision and evaluation have been carried out by the Pematang Pudu Village Head in accordance with the provisions of Law Number 23 of 2014 and Barriers that affect The implementation of the Lurah's role in improving community services in Pematang Pudu Village is that the Standard Operating Procedures (SOP) made by the Lurah have not been fully implemented or implemented properly. This is influenced by factors of government apparatus resources, communication patterns and existing bureaucratic provisions.

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