Kualitas Pelayanan Di Kepolisian Sektor Kecamatan Tampan Kota Pekanbaru Dalam Menangani Pegaduan Masyarakat

Jufridin, Jufridin (2021) Kualitas Pelayanan Di Kepolisian Sektor Kecamatan Tampan Kota Pekanbaru Dalam Menangani Pegaduan Masyarakat. Other thesis, Universitas Islam Riau.

Text 147310777.pdf - Submitted Version Download (2MB)

Abstract

This study aims to determine the quality of service in the police sector of the sub-district of Tampan Pekanbaru city in handling public complaints and inhibiting factors. Service quality assessment indicators used include the Tangibles, Realiability, Responsiveness, Assurance, Emphaty. This type of research that is located in Tampan subdistrict police sector Pekanbaru city is descriptive by using quantitative methods, namely to explore and clarify the phenomenon or social reality, the way to describe a number of variables related to the problem and the unit that investigated regardless of the fabric of the existing relationship between variables There are two groups of the population and sample in this research that police personnel, amounting to 2 people and community of 25 people, so the sample size determined from the second group is 27 people. Communities in this case are those who have done a complaint in the police service sector Tampan subdistrict. Methods and techniques used in determining the individual sample is census method for the employee population and purposive sampling technique for the population. Types and data collection techniques used consisted of primary data was collected using a questionnaire and interview techniques as well as a list of secondary data were collected by using documentation and observation. While data analysis technique used is to use the five phases of the data collection. Based on this analysis technique researchers assess and conclude that determine the quality of service in the police sector of the sub-district of Tampan Pekanbaru city in handling public complaints areat intervals of less quality. Recommendations to be considered, especially with regard to the quality of human resources is improved, then the availability of information in the form of standard operating procedures (SOP) is fitted on board information, and additional police personnel in the police force Tampan subdistrict sector of the city of Pekanbaru, all of which are useful for improving trust community during the on going process complaint service.

Actions (login required)

View Item