Analisis Pelayanan Publik Pada Kepolisian Negara Republik Indonesia Daerah Riau (Studi Di Sentra Pelayanan Kepolisian Terpadu)

Sukmanda, Ifan (2020) Analisis Pelayanan Publik Pada Kepolisian Negara Republik Indonesia Daerah Riau (Studi Di Sentra Pelayanan Kepolisian Terpadu). Masters thesis, Universitas Islam Riau.

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Abstract

Riau Regional Police is one of the government organizations that conduct public services with the aim to resolve various problems and threats that exist in the local community. Complaints and reporting of various cases that occur in the surrounding environment is one form of responsibility that must be done and resolved properly by the Riau Regional Police, this is because the Riau Regional Police is one of the public organizations that serves the community. Good quality services can be obtained from the police, but in reality at this time the government is still trying to realize good service conditions because the current service conditions are still experiencing many shortcomings. To overcome the shortcomings in the scope of the police was formed the Integrated Police Service Center (SPKT). This research uses descriptive qualitative research methods. Data collection techniques in this study were by interview, observation, and documentation. As in this study, data analysis was carried out using triagulation techniques. Based on the results of the study it was found that the implementation of Police services carried out by the Integrated Police Service Center (SPKT) in Riau Regional Police was sufficiently developed efficiently so that they could continue to carry out their duties as well as possible and provide comfort and satisfaction for the people in need. The National Police must provide effective services that produce excellent service to the community so that it can be said that the service has been productive. So that in an effort to achieve quality of service, it is proper for the police to improve the quality of their services in accordance with the regulations concerning improving the quality of government apparatus services to the public. The suggestion in this research is that service providers must be able to work productively every day so that all reports received and report completion can be completed, and the availability of facilities and infrastructure must be sufficient and supportive so that they are maintained and the services provided are getting better and the benefits can be felt by the community.

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