Pelayanan Kantor Samsat Dalam Membayar Pajak Kendaraan Bermotor 5 Tahunan (Studi Di Kantor Samsat Kabupaten Pelalawan)

Bunga, Irma Atika (2022) Pelayanan Kantor Samsat Dalam Membayar Pajak Kendaraan Bermotor 5 Tahunan (Studi Di Kantor Samsat Kabupaten Pelalawan). Other thesis, Universitas Islam Riau.

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Abstract

This study aims to explain and analyze, as well as find out the obstacles to the service of the Samsat Office in Paying the 5-Year Motor Vehicle Tax (study at the Samsat Office of Pelalawan Regency). The assessment indicators of the service variables used are: Identification of Requirements, Identification of Procedures, Identification of Time, Identification of Costs/Tariffs, Identification of Service Products, and Handling of Complaints Management. This type of research is descriptive with quantitative methods, namely a study that aims to obtain an overview and understand and explain the services of the Samsat Office in Paying the 5-Year Motor Vehicle Tax (study at the Samsat Office of Pelalawan Regency), as well as the type of data collection using a questionnaire/questionnaire technique. The population and sample in this study amounted to 42 people. The location of this research is in the Samsat Office of Pelalawan Regency. The results of this study indicate that the Samsat Office Service in Paying Motor Vehicle Taxes for 5 Years (study at the Pelalawan District Samsat Office) is categorized Agree, because the Taxpayer already knows the terms and procedures for paying motor vehicle tax in Pelalawan Regency Samsat Office and the details of the fees must be paid. However, there are still some taxpayers who do not know the procedures and procedures for paying the 5-year motor vehicle tax for those who are paying the 5-year motor vehicle tax for the first time at the Pelalawan Regency Samsat Office. The service time is in accordance with the SOP and the Pelalawan Regency Samsat office has provided a queue number, however, it is still not realized because taxpayers are still reluctant to use a queue number.

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