Kualitas Pelayanan Penerbitan Kartu Tanda Penduduk Elektronik Pada Dinas Kependudukan Dan Catatan Sipil Kabupaten Rokan Hilir

Sugianto, Ade (2022) Kualitas Pelayanan Penerbitan Kartu Tanda Penduduk Elektronik Pada Dinas Kependudukan Dan Catatan Sipil Kabupaten Rokan Hilir. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to determine and explain the quality of electronic ID card issuance services at the Population and Civil Registry Office of Rokan Hilir Regency, while the indicators that the author uses in this study are 5 (five), namely; Reliability, Responsiveness (Responsiveness), Assurance (Guarantee), Tangible (tangible), and Empathy (Empathy) and the place of this research is located in Disdukcapil Rokan Hilir Regency and this research uses a descriptive survey method where the author conducts research directly to Disdukcapil Regency Rokan Hilir in order to get a phenomenon that comes from actual facts, if the researcher uses the type of research with interviews, observations and documentation of the theory used in this study, namely the theory of Zeithaml (1990:25). The results of the study concluded that in providing services to the community there was still a lack of good access to the Disdukcapil office in the downstream Rokan district such as network access, waiting rooms and lack of availability of blanks as well as lack of employee awareness such as because they still left their duties during working hours in providing services to the community. on the issuer of the electronic ID card of the Population and Civil Registry Office of Rokan Hilir Regency. Based on various meetings obtained by the author in the field and from the conclusions of this researcher, it is necessary to increase employee discipline so as not to leave his job during working hours. It is advisable to provide an explanation of the requirements set by the Disdukcapil of Rokan Hilir Regency. Employees need to be responsive and responsive to people doing this. in every business, especially in the issuance of Electronic Identity Cards.

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