Analisis Pelayanan Air Bersih Oleh Perusahaan Daerah Air Minum Tirta Indra Rengat Kecamatan Rengat Barat Kabupaten Indragiri Hulu

Prayudi, Deni (2020) Analisis Pelayanan Air Bersih Oleh Perusahaan Daerah Air Minum Tirta Indra Rengat Kecamatan Rengat Barat Kabupaten Indragiri Hulu. Other thesis, Universitas Islam Riau.

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Abstract

PDAM Tirta Indra Rengat is the only drinking water company that provides clean water to the people of Indragiri Hulu Regency. The people who used the services of PDAM Tirta Indra Rengat started for household needs as well as for commercial purposes. West Rengat District is one of the districts in Indragiri Hulu Regency which is also the capital of Indragiri Hulu Regency as well as a district that still uses a lot of clean water services from the PDAM. However, in providing services, PDAM Tirta Indra Rengat Branch has not provided maximum service to its customers. The purpose of this research is to find out Clean Water Services by Tirta Indra Rengat Regional Water Company, West Rengat District, Indragiri Hulu District and to find out the obstacles in Clean Water Services by Tirta Indra Rengat Regional Water Company, West Rengat District, Indragiri Hulu District. The type of research in the study is included in the type of Descriptive Survey using Quantitative methods. The population in this study was the Director of PDAM Tirta Indra, Head of Distribution, Distribution Staff and customers of PDAM Tirta Indra in Rengat Barat District. The results showed that the Analysis of Clean Water Services by the Regional Water Supply Company Tirta Indra Rengat, West Rengat District, Indragiri Hulu District can be said to be quite good, with the recapitulation results of respondents' responses of 98 people or 56% which are in the unfavorable category. This is seen from the five indicators of service quality, namely direct evidence, responsiveness, reliability, assurance and empathy. The inhibiting factor in the Implementation of Clean Water Services by the Regional Water Supply Company Tirta Indra Rengat, West Rengat District, Indragiri Hulu Regency is the limited budget owned by the Regional Drinking Water Company (PDAM), PDAM response responding to customers for complaints is not responded to maximally, Lack of staff responsiveness in the installation process, machines that are classified as old and have a water treatment technology that is still an old system and the lack of sensitivity of officers receiving complaints or complaints from customers.

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