Pelaksanaan Pelayanan Administrasi Terpadu Kecamatan (PATEN) Bedasarkan Peraturan Menteri Dalam Negeri Nomor 4 Tahun 2010 Di Kecamatan Rambah Kabupaten Rokan Hulu

Fikri, Muhammad (2021) Pelaksanaan Pelayanan Administrasi Terpadu Kecamatan (PATEN) Bedasarkan Peraturan Menteri Dalam Negeri Nomor 4 Tahun 2010 Di Kecamatan Rambah Kabupaten Rokan Hulu. Other thesis, Universitas Islam Riau.

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Abstract

To fulfill a need either directly or indirectly is an activity of an organization or a person that is a definition of service. The formation of the quality of public services is not only when providing services, but also in the process of providing or providing services to the community or consumers. This study aims to identify and describe the implementation of the District Integrated Administrative Service (PATEN) in the Rambah District, Rokan Hulu Regency and to find out what are the obstacles to the Implementation of the District Integrated Administrative Service (PATEN). The method that the writer uses in this research is descriptive qualitative. In collecting this data, the writer uses documentation, interview, and observation techniques. For this research, the author's focus is the Implementation of Integrated District Administration Services or PATEN that includes: physical evidence (tangible), reliability (reliability), responsiveness (responsiveness), assurance (assurance) and empathy (empathy) and service facilities. Based on the Minister of Home Affairs Regulation Number 4 of 2010, each sub-district follows three requirements, namely, substantive requirements, administrative requirements and technical requirements, Based on the research conducted by the author, that the implementation of Integrated District Administration Services or PATEN in Rambah District, Rokan Hulu Regency based on the Minister of Home Affairs Regulation Number 4 of 2010 is in accordance with the Minister of Home Affairs Regulation with 3 service facilities including substantive, administrative, and technical requirements. For obstacles to the Implementation of Integrated District Administration Services in Rambah District, namely, facilities and infrastructure such as queuing machines, E-KTP printing machines that do not yet exist, so that services take a relatively long time, as well as the lack of service personnel, making queues longer. For other facilities, it is sufficient in terms of Implementation of Integrated District Administration Services (PATEN) in accordance with the Regulation of the Minister of Home Affairs Number 4 of 2010.

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