Pengaruh Inovasi Dan Kualitas Layanan Terhadap Kepuasan Wajib Pajak Di Badan Pengelolaan Keuangan Dan Aset Daerah (BPKAD) Kabupaten Pelalawan (Studi Pelayanan Pajak Daerah)

Ramadani, Elisadina (2022) Pengaruh Inovasi Dan Kualitas Layanan Terhadap Kepuasan Wajib Pajak Di Badan Pengelolaan Keuangan Dan Aset Daerah (BPKAD) Kabupaten Pelalawan (Studi Pelayanan Pajak Daerah). Masters thesis, Universitas Islam Riau.

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Abstract

The purpose of this study was to analyze the effect of innovation and service quality on taxpayer satisfaction at the Regional Financial and Asset Management Agency (BPKAD) Pelalawan Regency (Regional Tax Service Study). This type of research is a survey with quantitative methods. The place of research was conducted at the Regional Financial and Asset Management Agency (BPKAD) of Pelalawan Regency (Regional Tax Service Study). The population in this study is the taxpayer in the BPKAD Pelalawan Regency as many as 31,597 people. The sampling technique used is accidental sampling technique. So the sample in this study were 95 taxpayers. data collection techniques using questionnaires and data analysis using multiple regression with the help of SPSS Version 20.0. From the results of the study, it was concluded that partially and simultaneously Innovation and Service Quality on Taxpayer Satisfaction at the Regional Financial and Asset Management Agency (BPKAD) Pelalawan Regency (Regional Tax Service Study). This means that the better the Innovation and Service Quality at the Regional Financial and Asset Management Agency (BPKAD) of Pelalawan Regency (Regional Tax Service Study), the higher the Taxpayer Satisfaction. The contribution of the influence of innovation and service quality on taxpayer satisfaction at the Regional Financial and Asset Management Agency (BPKAD) of Pelalawan Regency (Regional Tax Service Study) is 47.7% and the remaining 52.3% is influenced by other factors.

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