Kualitas Pelayanan Kesehatan Pada Pusat Kesehatan Masyarakat Di Kecamatan Tambusai Kabupaten Rokan Hulu

Apriliani, Dewi Mellati (2022) Kualitas Pelayanan Kesehatan Pada Pusat Kesehatan Masyarakat Di Kecamatan Tambusai Kabupaten Rokan Hulu. Other thesis, Universitas Islam Riau.

[img] Text
177310304.pdf - Submitted Version

Download (2MB)

Abstract

This study aims to determine and explain the quality of health services at the Community Health Center in Tambusai District, Rokan Hulu Regency. There are 5 (five) research indicators used by the author in this study, namely: Tangibles (tangible), Reliability (Reliability), Responsiveness (responsiveness), Assurance (guarantee), Empathy (attention). The type of research located at the Tambusai Public Health Center, Tambusai District, Rokan Hulu Regency, used a qualitative descriptive analysis method. Where to conduct research directly to the Tambusai Public Health Center in order to get phenomena that originate from actual facts when researching using this type of research with interviews, observation and documentation. The obstacles faced in health services are in the form of completeness of medical and non-medical medical and non-medical facilities and the space available at the health center. Community suggestions are expected to increase awareness in maintaining health, and the Tambusai public health center is expected to provide better facilities to establish good relationships with the community when interacting, providing complete medical and non-medical facilities. Based on the research conducted, it was found that the quality of health services at the community health center in Tambusai sub-district, Rokan Hulu district had good service and people who wanted to seek treatment at the puskesmas received friendly service by health workers.

Item Type: Thesis (Other)
Contributors:
ContributionContributorsNIDN/NIDK
SponsorMaulidiah, Sri1021018701
Uncontrolled Keywords: service quality, puskesmas, local government
Subjects: J Political Science > JA Political science (General)
Divisions: > Ilmu Pemerintahan
Ilmu Pemerintahan
Depositing User: Mohamad Habib Junaidi
Date Deposited: 25 May 2022 09:25
Last Modified: 25 May 2022 09:25
URI: http://repository.uir.ac.id/id/eprint/11150

Actions (login required)

View Item View Item