Pengaruh Service Quality Terhadap Kepuasan Pasien Pada RSUD Type D Perawang Kabupaten Siak

Saputra, M Dwi Harsya (2021) Pengaruh Service Quality Terhadap Kepuasan Pasien Pada RSUD Type D Perawang Kabupaten Siak. Other thesis, Universitas Islam Riau.

[img] Text
165210062.pdf - Submitted Version

Download (916kB)

Abstract

This study aims to determine the effect of service quality on patient satisfaction in RSUD Type D Perawang. The population in this study were patients from RSUD Type D Perawang. The sampling technique in this study is probability sampling with a total sample of 77 people. The data collection technique in this study used a questionnaire or questionnaire. The data analysis technique used is t test, simple linear regression analysis and coefficient of determination. The results show that testing the hypothesis that the quality of service on patient satisfaction is t count (7.549) > t table (1.992), meaning that service quality has a significant effect on patient satisfaction in RSUD Type D Perawang.

Item Type: Thesis (Other)
Contributors:
ContributionContributorsNIDN/NIDK
SponsorEfnita, YulUNSPECIFIED
Uncontrolled Keywords: Quality of Service, Patient Satisfaction
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: > Manajemen
Depositing User: Febby Amelia
Date Deposited: 19 May 2022 15:02
Last Modified: 19 May 2022 15:02
URI: http://repository.uir.ac.id/id/eprint/10920

Actions (login required)

View Item View Item