Efektivitas Pelayanan Surat Keterangan Tidak Mampu (SKTM) Di Desa Lereng Kecamatan Kuok Kabupaten Kampar

Hendri, Hendri (2020) Efektivitas Pelayanan Surat Keterangan Tidak Mampu (SKTM) Di Desa Lereng Kecamatan Kuok Kabupaten Kampar. Other thesis, Universitas Islam Riau.

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Abstract

Inadequate letter (SKTM) is a letter that addressed to inadequate communities as ones of the requirement for obtaining support of social, health, economic and education sectors. Obviousness, there are still many indications that the capable community used SKTM for personal gain. The results showed that: 1) In terms of organizational characteristics, the village government worked according to their duties and responsibilities and used computerized equipment but the SOP of SKTM services still had unclear in service times. In terms of environmental characteristics, there are opinions about who are the people who are entitled to SKTM. In terms of the characteristics of workers, SKTM is intended for inadequate communities who are less capable in financial matters in order to get facilities in various government services such as social, health, economic and educational sectors and the capable community is not properly using SKTM. In terms of management policies and practices, there are indications that the RT and RW heads are asking for money to issue SKTM letters. Although this clearly violates the rules, the issue has never been reported by the communities. Administrative services in Lereng Village are free of charge. 2) Factors that hamper the effectiveness of inadequate letter (SKTM) service at Lereng Village, Kuok Subdistrict Kampar District consisted of low public awareness, lack of technical regulations regarding sanctions and no from verification data of poor communities from the Heads of RT and RW.

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