Pertiwi, Mardatia Rahayuning (2021) Pengaruh Kualitas Pelayanan Terhadap Kepuasan Konsumen Warung Resto Campus Di Jl. Air Dingin Pekanbaru. Other thesis, Universitas Islam Riau.
![[img]](https://repository.uir.ac.id/style/images/fileicons/text.png) |
Text
165210125.pdf - Submitted Version Download (671kB) |
Abstract
The purpose of this study was to determine and analyze the effect of service quality on customer satisfaction at Warung Resto Campus on Jl. Pekanbaru Cold Water. The population in this study were all consumers who had bought this Warung Resto Campus. The sampling technique in this study used a combination of accidental sampling. Namely the determination of the sample by accident and was taken based on the objectives and considerations of the researcher. Data collection techniques in this study used a questionnaire or questionnaire. The data analysis technique in this study uses descriptive analysis and SPSS 26. The results of this study indicate that service quality has a significant effect on customer satisfaction at Warung Resto Campus on Jl. Air Dingin Pekanbaru.
| Item Type: | Thesis (Other) | |||||||||
|---|---|---|---|---|---|---|---|---|---|---|
| Contributors: |
|
|||||||||
| Uncontrolled Keywords: | Service Quality, Consumer Satisfaction | |||||||||
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management | |||||||||
| Divisions: | > Manajemen | |||||||||
| Depositing User: | Febby Amelia | |||||||||
| Date Deposited: | 13 Apr 2022 07:20 | |||||||||
| Last Modified: | 13 Apr 2022 07:20 | |||||||||
| URI: | http://repository.uir.ac.id/id/eprint/10139 |
Actions (login required)
 |
View Item |
