Analisis Pelayanan Pengurusan Kartu Tanda Penduduk Pada Unit Pelaksana Teknis Dinas Kecamatan Bunut Kabupaten Pelalawan

Sartika, Reni Nuraini (2021) Analisis Pelayanan Pengurusan Kartu Tanda Penduduk Pada Unit Pelaksana Teknis Dinas Kecamatan Bunut Kabupaten Pelalawan. Other thesis, Universitas Islam Riau.

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Abstract

One of the fields in the Population and Civil Registration Service office is the Civil Registration Sector. A civil registry is a residence / citizenship record by the government to provide a legal position for events that result in civil law consequences for a person from birth to death. The e-KTP program was launched by the Ministry of Home Affairs of the Republic of Indonesia in February 2011 where its implementation was divided into two stages. This success is certainly inseparable from the seriousness of the Dukcapil in implementing the e-KTP recording program in the Pelalawan Regency administration. Problems encountered in the e-KTP recording process, the device used for recording was also very limited and the network on the recording device often experienced interference so that the recording could not be completed quickly and the community had to record repeatedly. The purpose of this research is to analyze and explain the Identity Card Management Service at the Technical Implementation Unit of the Bunut District Office, Pelalawan Regency and its inhibiting factors. The research method used is a quantitative method with data collection through interviews, questionnaires, observation and documentation. Types and sources of data used are primary and secondary funds. The population and sample in this study were the Head of the Technical Implementation Unit of the Bunut Subdistrict, Pelalawan Regency, employees of e-ID card recording and the community who administered E-KTP in Bunut District as many as 56 people. The results of the study were the implementation of the management service for making E-KTP by the Department of Population and Civil Registration of Pelalawan Regency in the category of quite good as much as 64%. The obstacles in this research are internal and external obstacles.

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