Reformasi Administrasi Pelayanan Publik Di Kantor Camat Minas Kabupaten Siak

Putriani, Siska (2021) Reformasi Administrasi Pelayanan Publik Di Kantor Camat Minas Kabupaten Siak. Other thesis, Universitas Islam Riau.

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Abstract

This study aims to measure the efforts and obstacles in carrying out Public Service Administration Reform in the Minas District Head Office, Siak Regency. Indicators Indicators used in this study are New Emphasis on Programs, Changes in Attitudes and Behaviors of Society and Members of the Bureaucracy, Changes in Leadership Style Leading to Open Communication and Participatory Management, Efficient Use of Resources. research location at the Office of the Head of Minas District, Siak Regency. This type is a descriptive survey with a quantitative method where the questionnaire is a tool for studying the data and then the research data is used as raw material for analyzing the empirical conditions and the objectivity of the existence of the research objectives at the research location. The population and sample in this study were the Head of Minas Sub-District, Government and Services Section, Minas District Office Staff, and Communities Receiving Services. The data technique used was a census for sub-district office employees and accidental sampling for the community. The data technique is that primary data is collected through questionnaires and interviews and data is collected through observation techniques. Based on the results of research on Public Service Administration Reform at the Head Office of Siak Regency, the results are "Good Enough" interval. One of the problem points in reform is the human resources, commitment and discipline of employees that need to be built because of the large impact resources in changing services at the Head Office of Minas, Siak Regency.

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