Astuti, Puji Delia (2019) Analisis Kualitas Pelayanan Pada Bengkel Sepeda Motor Ud. Cipta Karya Kec. Bangko Jaya, Rokan Hilir. Other thesis, Universitas Islam Riau.
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Abstract
This study tries to analyze the quality of service at the UD workshop. Cipta Karya Kec. Bangko Jaya, Rokan Hilir. In this study, the sample of this research is customers or service users who represent ninety people from six thousand four hundred twenty two using the Slovin formula and using samples with accidental sampling, primary data types and secondary data sources, then techniques start data using questionnaires and interviews. And data analysis uses descriptive analysis, then data obtained in sports, tabulated and then analyzed and approved with a theoretical basis and then concluded. From the results of research on the quality of service at the UD workshop. Cipta Karya, which consists of five dimensions of Tangible, Reliability, Responsiveness, Assurance, Emphaty, the number of respondents' answers agree or in other words good, that is equal to (3,580) three thousand five hundred and eighty and proven by the results of the total service quality of motorcycle workshops is amounting to 6,952 (six thousand nine hundred fifty two).
| Item Type: | Thesis (Other) |
|---|---|
| Uncontrolled Keywords: | Service Quality |
| Subjects: | H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management |
| Divisions: | > Manajemen |
| Depositing User: | Mohamad Habib Junaidi |
| Date Deposited: | 21 Feb 2022 07:36 |
| Last Modified: | 21 Feb 2022 07:36 |
| URI: | http://repository.uir.ac.id/id/eprint/6051 |
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