Analisis Kinerja Pelayanan Administrasi Terpadu Kecamatan Di Kecamatan Sukajadi Kota Pekanbaru

Saputra, Bobby (2019) Analisis Kinerja Pelayanan Administrasi Terpadu Kecamatan Di Kecamatan Sukajadi Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

The good service performance of each Subdistrict greatly affects the result of maximum service. The purpose of this study is to determine the service performance in the office of subdistrict Sukajadi Pekanbaru City. The assessment indicators of service performance include Productivity, Service Quality, Responsivity, Responsibility, and Accountability. The method used in this research is quantitative descriptive, where the population is the people who see about micro small business license in the office sub-district Sukajadi and subdistrict employee taken a sample of 36 people. The sampling technique used to subdistrict employee is census, while for the people who attend of micro small business license used purposive sampling technique. Types and technique of data collection consist of primary data obtained from responden and secondary data obtained by authors from document, archives in subdistrict office or trough the community. As for data collection techniques trough questionnaires, interviews, observation and documentation. The result showed that service performance in subdistrict of Sukajadi Pekanbaru City is said tobe 'good enough' that is reach 53%.

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