Evaluasi Inovasi Pelayanan Satu Pintu Pada Kantor Lurah Pangkalan Lesung Kabupaten Pelalawan

Asmaini, Asmaini (2022) Evaluasi Inovasi Pelayanan Satu Pintu Pada Kantor Lurah Pangkalan Lesung Kabupaten Pelalawan. Masters thesis, Universitas Islam Riau.

Text 207321059.pdf - Submitted Version Restricted to Repository staff only Download (4MB) | Request a copy

Abstract

One-stop service innovation at the Pangkalan Lesung sub-district office is a step taken by the lurah to improve the quality of services at the Pangkalan Lesung sub-district office including the slowness of serving a business, the service staff does not understand which work is being done, who is doing what, the arrangement of the service room and waiting room has not been neatly arranged, therefore it is necessary to make changes. The research method uses qualitative research methods as a technique for data collection and direct interviews with informants such as the Lurah, the Village Secretary, Head of the Government and Order Section, Head of the Public Service Section, Head of the Social Welfare Development Section, Staff of the Pangkalan Lesung Village Service Section, Community. The results showed the implementation of one-stop service innovation at the Pangkalan Lesung Village office, Pelalawan Regency. Judging from the Das sollen indicator, the implementation is in accordance with the plan and there has been innovation in the service. Judging from Das sein in the medium-term and long-term stages it is not as expected because the implementation is not optimal, for example, online-based services have been implemented but only in the semi�online stage via WhatsApp, there is no special application for services that should have been implemented digitally. Supporting Factors, the availability of a budget for light office rehabilitation costs so that the implementation of the preparation and short-term stages are carried out according to plan. Inhibiting Factors Several factors that hinder the implementation of the medium and long term so that quality human resources and online-based services have not been realized optimally, namely: 1) Lack of civil servants working in the Kelurahan office 2) Incentives for honorary staff do not match the minimum wage 3) Lack of training for human resources, both operators and other service personnel. 4) Not yet supported by adequate IT equipment

Actions (login required)

View Item