Kitrin, Yunita (2022) E- Service Quality Izin Praktik Dokter (Umum, Spesialis Dan Gigi) Pada Aplikasi E-pinter Di Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu (DPMPTSP) Kabupaten Bengkalis. Other thesis, Universitas Islam Riau.
![[img]](https://repository.uir.ac.id/style/images/fileicons/text.png) |
Text
187110735.pdf - Submitted Version Restricted to Repository staff only Download (1MB) | Request a copy |
Abstract
This study discusses the electronic service quality (e-service quality) of doctor's practice licenses (general, specialist and dental) in the e-smart application at the investment office and one-stop integrated service in Bengkalis Regency. This study aims to determine the quality of online services (e-service quality) provided by the investment department and one-stop integrated services that have met the expectations of the community in simplifying and shortening service time. The research method used is a quantitative method where primary data is obtained through observation and questionnaires, and secondary data is obtained through interviews with respondents. To measure how the quality of online services or e￾service quality in this e-smart application, the author uses the theory proposed by Parasuraman, et.al which contains 4 dimensions that make up a quality e-service, namely efficiency, fulfillment, system availability, and privacy. . The results showed that the e-service quality of doctor's practice licenses (general, specialist and dental) in the e-smart application at the investment and one-stop integrated service department of Bengkalis Regency already had good quality, where the overall dimensions of e-service quality were included in the good category. Nevertheless, the investment office and one-stop integrated service still have to consider several improvements that can improve the quality of its services, such as responsiveness or employee response to requests for information and complaints related to the licensing process.
| Item Type: | Thesis (Other) | ||||||
|---|---|---|---|---|---|---|---|
| Contributors: |
|
||||||
| Uncontrolled Keywords: | E- Service Quality, License To Practice Doctors, E- Service | ||||||
| Subjects: | H Social Sciences > H Social Sciences (General) | ||||||
| Divisions: | > Administrasi Publik | ||||||
| Depositing User: | Luthfi Pratama ST | ||||||
| Date Deposited: | 10 Jan 2023 02:26 | ||||||
| Last Modified: | 10 Jan 2023 02:26 | ||||||
| URI: | http://repository.uir.ac.id/id/eprint/19292 |
Actions (login required)
 |
View Item |
