Kualitas Pelayanan Pengurusan Kartu Keluarga Pada Dinas Kependudukan dan Catatan Sipil Kabupaten Rokan Hilir

Maiyusra, Maiyusra (2021) Kualitas Pelayanan Pengurusan Kartu Keluarga Pada Dinas Kependudukan dan Catatan Sipil Kabupaten Rokan Hilir. Other thesis, Universitas Islam Riau.

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Abstract

KK is one of the important documents, namely valid and strong status of family identity and family members regarding the existence and existence of a person's residence. Therefore, the government needs to socialize the importance of kk management to the community and provide good services so that people get comfort. For this reason, it is necessary to have a service standard that becomes a reference for the service for managing the family card which is then placed with Kemenpan Rb number 15 of 2014, which contains points about public services. However, in practice, according to the community, the management is complicated and the publication time is behind schedule. The main problem is that the community often complains about the complexity of the management of the family office which is relatively long. The method I use is direct observation in the field here is Disdukcapil Rokan Hilir by distributing questionnaires to informants who have received kk management servants as well as direct interviews with office officials. Based on the results of research conducted by researchers both based on questionnaires and direct interviews with respondents and employees of the Rokan Hilir Disdukcapil office regarding the quality of family card management services at Disdukcapil Rokan Hilir district during the observation as much as 49% of the total average recapitulation results for each implementation of the results of variable indicator.

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