Penerapan Standar Pelayanan Publik Di Puskesmas Siak Hulu I Desa Pandau Jaya Berdasarkan Peraturan Menteri Nomor 15 Tahun 2014 Tentang Pedoman Standar Pelayanan

Haposan, Ganda (2022) Penerapan Standar Pelayanan Publik Di Puskesmas Siak Hulu I Desa Pandau Jaya Berdasarkan Peraturan Menteri Nomor 15 Tahun 2014 Tentang Pedoman Standar Pelayanan. Other thesis, Universitas Islam Riau.

Text 161010506.pdf - Submitted Version Download (3MB)

Abstract

Public Service is an activity or series of activities in the context of fulfilling service needs in accordance with laws and regulations for every citizen or resident of goods, services and/or administrative services provided by public service providers. The 1945 Constitution article 28H paragraph (1) "everyone has the right to live in physical and spiritual prosperity, to live, and to have a good and healthy living environment, and has the right to obtain health services with legal research methods that are useful for knowing the real law and studying ways legal work in a community. The method used is How is the effort to implement public service standards at the Siak Hulu I Public Health Center in Pandau Jaya village in a legal view based on Ministerial Regulation Number 15 of 2014? What are the factors that hinder efforts to implement public service standards at the Siak Hulu I Public Health Center in Pandau Jaya village? This research aims to solve problems in the community that the community, local government, and/or government do. The task of the Puskesmas is to implement health policies in order to realize the goals of health development in the scope of its work. Public service is a very important element in the administration of government. Public services are simply understood by various parties as services organized by the government. All goods and services provided by the government are then referred to as public services. In addition, Dwiyanto explained once again that the previous literature stated "what government does is public service". This opinion shows that basically the government does have a very important role in the implementation of public services. Every implementation or provision of public services must have standardization in its services. The service function is one of the primary functions that the government must carry out to achieve the goals of the Indonesian state. Service means serving a service that is needed by the community in all fields. Service activities to the community are one of the duties and functions of state administration. Puskesmas is one of the providers of public services in regions in Indonesia. Puskesmas is a very important basic health service facility in Indonesia.

Actions (login required)

View Item