Analisis Pelayanan Sistem Manajemen Perizinan Mobile Elektronik (SIMOLEK) Oleh Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Pekanbaru

Rintar, Giantoro Biondi (2022) Analisis Pelayanan Sistem Manajemen Perizinan Mobile Elektronik (SIMOLEK) Oleh Dinas Penanaman Modal Dan Pelayanan Terpadu Satu Pintu Kota Pekanbaru. Other thesis, Universitas Islam Riau.

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Abstract

One of the ways that the Pekanbaru City government overcomes and makes it easier for the community to carry out licensing or administrative management, the Pekanbaru City Government creates an application called simolek, this simolek application can be accessed using Android. ) by the investment office and one-stop integrated service to find out how the analysis of the service analysis of the mobile electronic licensing management system (simolek) by the investment office and one-stop integrated service is carried out. This research uses the theory of Public Service according to Dwiyanto 20006, namely. Public Accountability, public responsiveness, service orientation, service efficiency. The results of this study are said to be good, this is evidenced by the implementation of services through the mobile electronic licensing management system (SIMOLEK) as a strengthening of organizational capacity and simplification of the system which aims to provide convenience to the public / business actors in terms of managing correspondence or business licensing online. Keywords: Analysis, Management System Services, Simolek

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