Kualitas Pelayanan Perusahaan Daerah Air Minum Tirta Indra Pada Pelanggan Kecamatan Pasir Penyu

Gusdiana, Vera (2020) Kualitas Pelayanan Perusahaan Daerah Air Minum Tirta Indra Pada Pelanggan Kecamatan Pasir Penyu. Other thesis, Universitas Islam Riau.

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Abstract

Providing service to the community is a task which is very important for the organization of government, then the government complete its job to agencies that exist including the company’s area of mineral waters which was established to provide service water clean to the public. For the community, clean water is a need for po how come in everyday life. PDAM is an Agency Enterprises Owned Region and is directly supervised by the government executive and legislative areas. Tirta Indra PDAM Pasir Penyu District is located in Air Molek, which is one of the branches of PDAM Tirta Indra Rengat. PDAM Tirta Indra Rengat is the center of a whole branch of taps that exist in Regency Indragiri Hulu that location is in Rengat. Rengat is the capital city of the District of Indragiri Hulu. PDAM Tirta Indra District of Sand Turtle required to provide service that is good in terms of providing water clean. The goal in the study of this is to know the quality of service PDAM Tirta Indra At the Customer. Type of research in the study of this is included into the type of survey Descriptive by using the method of Quantitative. The results of this study indicate that the service quality of PDAM Tirta Indra in Pasir Penyu Sub District Customer can be said to be quite good with the result of the recapitulation of the responses of 28 respondents (51%) who are in the quite good category. It is can be seen from the evidence directly that given PDAM Tirta Indra On Customer District of san Turtle, reliability or the ability of officers to deal with problem is the field, the power response or the ability of personnel to provide service in a fast and precise, guarantee the water is clean and the friendliness of the clerk in giving service to the customers, as well as the attention that is given the clerk to customers who experienced difficulties in the water is clean. Factors inhibiting the Quality of Care Regional Water Tirta Indra On Customers in the District Sand Turtle ie, pipes that are already old that have not been update, the lack of facilities and infrastructure, As well as the lack of a source of power man in the taps are not comparable with the number of customers that exist.

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