Perlindungan Hukum Terhadap Konsumen Indihome Atas Gangguan Jaringan Internet Ditinjau Dari Undang-undang No.8 Tahun 1999 Tentang Perlindungan Konsumen (studi Kasus: PT. Telkom Indonesia Riau Witel)

Diyantari, Putri (2020) Perlindungan Hukum Terhadap Konsumen Indihome Atas Gangguan Jaringan Internet Ditinjau Dari Undang-undang No.8 Tahun 1999 Tentang Perlindungan Konsumen (studi Kasus: PT. Telkom Indonesia Riau Witel). Other thesis, Universitas Islam Riau.

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Abstract

In this day and age technology is developing more rapidly. Human needs are increasingly high for communication and obtaining information, especially through internet media. Information and communication telecommunications (telecommunications) has become a basic human need in everyday life. Various companies produce a variety of internet services, one of which is PT. Telekomunkasi Indonesia (Persero) Tbk, which provides IndiHome services. The service is inseparable with the obstacles and disruption or damage to the internet network that is experienced in its use so that consumers are disadvantaged because they do not get services as expected. There are 2 (two) main problems that researchers raised from this study, namely First, How is the legal protection of IndiHome consumers by PT. Telkom for Internet network disruption and Second, Obstacles to legal protection for IndiHome consumers by PT. Telkom in the event of internet network disruption. This research uses the type of observation research method (observation research) by conducting interviews with PT. Telkom Indonesia Riau Witel, as well as the distribution of questionnaires to 35 consumers of IndiHome internet network customers. The results of this study concluded that the legal protection of consumers of IndiHome internet network customers provided by PT. Telkom is basically protected, because the rights of consumers have been given.

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